Complaints and ADR
Complaints, consumer support, and ADR
This page explains how users should contact FixLens about complaints and where Czech consumers can escalate eligible disputes.
Last updated: 15 April 2026
For the Czech consumer launch, the Czech version prevails in the event of any inconsistency.
Direct complaint handling
Please contact FixLens first at will be published before the paid launch or at will be published before the paid launch.
Czech alternative dispute resolution
- Czech Trade Inspection Authority, Central Inspectorate - ADR department
- Štěpánská 15, 120 00 Praha 2
- Web: https://www.coi.cz
Trader details for complaints
Trader: will be published before the paid launch
Registered office: will be published before the paid launch
Company number: will be published before the paid launch