Error code · Candy

E12 · Water level too high during drying

This error indicates that the water level is too high during the drying cycle. The first thing to check is the installation of the drainage hose.

Washing machineCaution — Know When to StopFixLens verified

Safe first steps

Check the drainage hose for kinks or blockages that may prevent proper drainage.
Ensure that the drainage hose is installed at the correct height according to the user manual.
Inspect the water inlet valve for any signs of malfunction or blockage.

When to stop

If the error persists after checking the drainage hose and water inlet valve, stop and call a professional technician.

Likely cause

This error indicates that the water level is too high during the drying cycle. The first thing to check is the installation of the drainage hose.

Verification

Reviewed by: automated manual extraction

Verified against Candy BS 411B9-S technical documentation

FixLens publishes its own structured technical logic verified against Candy BS 411B9-S documentation · last verified April 21, 2026.