Error code · Gorenje
E:23 · Error unlocking the door
The door is closed but cannot be unlocked. Turn off the washing machine and then turn it back on. If the error occurs again, call a service technician.
Washing machineCall Technician — Professional Help NeededFixLens verified
Safe first steps
- Ensure the washing machine is powered off and unplugged.
- Check if the door is properly closed and not obstructed.
- Plug the washing machine back in and turn it on.
- If the error E:23 appears again, check for any visible damage to the door lock mechanism.
- If the door lock mechanism is damaged or the error persists, do not attempt to force the door open and arrange a service visit.
When to stop
- Stop if you notice any unusual sounds or smells coming from the door lock area — risk of electrical shock or fire.
Likely cause
The door is closed but cannot be unlocked. Turn off the washing machine and then turn it back on. If the error occurs again, call a service technician.
Verification
Reviewed by: automated manual extraction
Verified against Gorenje WNEI14BS technical documentation
FixLens publishes its own structured technical logic verified against Gorenje WNEI14BS documentation · last verified April 22, 2026.
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