FixLens

Error code · Gorenje

E:24 · Error while unlocking the door

This error indicates that the door is closed but cannot be unlocked. Turn off the washing machine, then turn it back on. If the error reoccurs, call a service technician.

Washing machineCaution — Know When to StopFixLens verified
Get a full diagnosisHow FixLens verifies data

Safe first steps

  1. Turn off the washing machine by unplugging it from the power outlet.
  2. Wait for at least 1 minute before plugging the washing machine back in.
  3. Plug the washing machine back in and turn it on. Check if the error code E:24 reappears.
  4. If the error persists, check if the door lock mechanism is obstructed or damaged.
  5. If the door lock mechanism is damaged or the error continues, do not attempt to force the door open and arrange a service visit.

When to stop

  • Stop if you cannot unlock the door after following the steps — risk of mechanical injury or damage to the appliance.

Likely cause

This error indicates that the door is closed but cannot be unlocked. Turn off the washing machine, then turn it back on. If the error reoccurs, call a service technician.

Verification

Reviewed by: automated manual extraction

Verified against Gorenje W1PNA84A2TSWIFI/PL technical documentation

FixLens publishes its own structured technical logic verified against Gorenje W1PNA84A2TSWIFI/PL documentation · last verified April 22, 2026.

Official manufacturer support